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A Delta Air Traces passenger is ‘livid’ after being allegedly compelled by the airways to surrender his first-class seat to a canine on a flight.
The passenger voiced his issues on Reddit, on the r/delta subreddit, on Saturday, December 21, with the publish title being “Just Got Downgraded for a Dog”.
“I got upgraded to first this morning, only to 15 mins later get downgraded (to a worst seat than I previously had). I asked the desk agent what was going on and she said “something changed”,” the passenger reveals.
The passenger then defined how the choice solely initially irritated him. However when he boarded the airplane, he noticed a canine in his supposed first-class seat, “And now I’m livid,” stated the passenger.
He additionally shared a photograph of the canine, in his supposed seat, revealing that it was an enormous, white canine that seemed to be a service canine for the passenger subsequent to them.
The livid passenger stated that he instantly contacted Delta’s assist to inquire in regards to the downgrade, “and they say “you may be relocated for service animals” and there may be nothing they will do.”
He then calls the airline’s determination an “absolute joke” and saying, “There is no way that dog has spent as much with this airline as I have.”
The passenger then proceeds to query why they’ve been loyal to the corporate all this time after they get handled this manner.
“I’ve sat back when others complained about this airline mistreating customers lately and slipping in service levels, but I’m starting to question my allegiance as well.”
In an announcement to PEOPLE, Delta responded to the passenger’s expertise saying, “Delta teams are aware of the customer complaint and are researching the details of what may have occurred.”
The airways, of their assertion, additionally stated that they’re inviting the shopper to contact them immediately.
In the meantime, Reddit customers are divided, with some exhibiting assist for the passenger, however some telling him to recover from it.
“Legally, passengers with certain conditions and service animals have priority on bulkhead seats,” a Reddit person and a supposed Delta worker left a touch upon the publish.
“When I was in reservations, anytime people wanted the blocked seats I had to advise them that Delta has the legal obligation to move them if a passenger with disabilities requires it. So, on this CRJ, rows 1 and 5 are considered bulkhead.”
Whereas one other Reddit person empathized with the passenger and stated, “I thinks it’s more they upgraded him, then downgraded him to worse than his og seat.”
“If he got his og seat back, problem solved. He got the seat he paid for. In this case he was excited for 10mins, assuming he got upgraded, to immediately then learn he is being double downgraded.”
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